Terms of Service

1. Welcome to Dextora

Dextora ("we", "us", "our") operates an online marketplace connecting Nigerian buyers and verified sellers. By accessing or using Dextora you agree to these Terms. If you do not agree, please do not use the platform.

2. Acceptance of terms

When you create an account you are required to confirm that you have read and accept these Terms of Service and our Privacy Policy by ticking the agreement checkbox. We record the date and time of your acceptance. You may not use Dextora without accepting these documents.

3. Account & eligibility

You must be at least 18 years old and a resident of Nigeria to use Dextora. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Phone number & verification

You must provide a valid Nigerian phone number when registering. We may verify this number using a one-time code (OTP) sent via SMS, and may re-verify it from time to time to protect your account, confirm orders, and prevent fraud. You consent to receiving service-related SMS and calls at the number you provide. Providing false contact information may result in suspension of your account.

5. Becoming a seller (KYC)

Sellers must complete identity verification (KYC) by submitting a valid NIN, a selfie, and accurate contact details. We reserve the right to reject or revoke seller status at our discretion.

6. Listings & prohibited items

Sellers are responsible for the accuracy of their listings. Counterfeit goods, illegal substances, weapons, stolen property, and any items prohibited under Nigerian law are strictly forbidden and will result in account termination.

7. Payments, fees & commission

All transactions are processed via Paystack. New sellers enjoy a 30-day introductory period during which they keep 100% of their sales. After 30 days, Dextora charges a 10% platform commission on each sale. Seller earnings are held until the buyer's order is marked delivered, after which funds become available for payout.

8. Boosting listings

Sellers may pay an optional fee to boost an individual product for increased visibility for a limited period (currently 24 hours per boost). Boost fees are non-refundable once the boost is active.

9. Wallet & payouts

Seller earnings accumulate in a Dextora wallet. Sellers may request a payout to a valid Nigerian bank account. Payouts are reviewed and processed by our team, subject to verification and available balance.

10. Referrals

Users may earn referral rewards when people they invite complete a qualifying first paid order. Rewards are credited to your wallet. We may modify or end the referral programme, and may withhold rewards obtained through fraud or abuse.

11. Returns & disputes

Buyers may report issues within 7 days of delivery. We mediate disputes in good faith but Dextora is not party to any sale contract between buyer and seller.

12. Limitation of liability

Dextora is provided "as is". To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the platform.

13. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice. Continued use of Dextora after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions? Reach us at support@dextora.ng.